Returns Policy

At Green Dog, we want you to be completely satisfied with your purchase. If for any reason you're not, we offer a 15-day return policy. This means you have 15 days from receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

Unworn or unused
In the same condition as when you received it
With tags attached
In its original packaging
Accompanied by a receipt or proof of purchase

To initiate a return, please contact us at hello@greendog.pet.

Once your return is approved, we will provide you with a return shipping label and instructions on how to send your item back. Please note: Items sent without prior return approval will not be accepted.

For any return-related inquiries, you can always reach us at hello@greendog.pet.

Handmade by Green Dog

For custom-made items that are handcrafted to your specifications, we do not accept returns or exchanges unless the item arrives damaged or defective.

Damages and Issues

Please inspect your order upon receipt. If you find that an item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Exceptions / Non-Returnable Items

Certain products are not eligible for returns, including:

Perishable goods such as dog treats
Customised products
Sale items
Gift cards

If you have any questions or concerns about whether your item qualifies for a return, don’t hesitate to contact us.

Exchanges

The fastest way to exchange an item is to first return the item you have. Once the return is approved, you can make a new purchase for the replacement item.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method. Please note that it may take time for your bank or credit card provider to process and post the refund.

This version simplifies the language for a smoother reading experience while maintaining all important details, including eligibility and handling of handmade items. It also helps customers understand the process more clearly, making it easier for them to follow through.